Frequently Asked Questions
- As a Facility Manager, why would I use MyFacilityTeam?
- Do Facility Technicians provide their own tools?
- How are holidays and vacations handled?
- How are supplies handled?
- Are there any charges for travel?
- Are MyFacilityTeam employees insured?
- Are MyFacilityTeam employees screened?
- What does the MyFacilityTeam contract look like?
- Does MyFacilityTeam provide references?
- What is the MyFacilityTeam service area?
- How often will I receive and invoice?
- What does the client need to provide?
- What are your hours of operation?
- What if I have multiple locations?
- Do you handle Electrical, Plumbing and HVAC?
- What else can you tell about MyFacilityTeam?
Answers
Q. As a Facility Manager, why would I use MyFacilityTeam?
A. By integrating with existing facility staff, MyFacilityTeam's focus is on cooperation and team work. For some clients this means reporting to a valued in house Facility Manager. Under this scenario, the company gains the cost control benefits provided by MyFacilityTeam. The Facility Manager enjoys the convenience of turning to a single company to supply the needed hands on talent. With less time devoted to hiring and managing employees, the Facility Manager has more time for strategic issues.
Questions
Q. Do Facility Technicians provide tools?
A. Our technicians bring their own tools to work, reducing the need to expense tools as well as the amount of space needed for storage.
Questions
Q. How are holidays and vacations handled?
A. If required, backup coverage is available for vacations and holidays.
Questions
Q. How are supplies handled?
A. MyFacilityTeam will follow your existing purchasing procedures for acquiring needed supplies such as paint, light bulbs, and ballasts. Alternatively, MyFacilityTeam will purchase supplies on your behalf and pass through the cost on your invoice with a nominal handling fee.
Questions
Q. Are there any charges for travel?
A. There are No Travel Charges for MyFacilityTeam employees to travel to or from your site. If a MyFacilityTeam employee travels as part of the work duties, the mileage may be reported and will be billed at an agreed upon rate.
Questions
Q. Are MyFacilityTeam employees insured?
A. MyFacilityTeam members are fully-insured with liability and workers compensation insurance. The policies are available for review on request.
Questions
Q. Are MyFaciltyTeam employees screened?
A. Great care is taken to find employees with a balance of customer service and the right technical skills. A criminal background search is conducted as part of the hiring process. MyFacilityTeam will be happy to discuss any specific client hiring requirements.
Questions
Q. What does the MyFacilityTeam contract look like?
A. There are no long term contracts with MyFacilityTeam. Instead, a short, easy to understand, month-to-month service agreement is all that is needed to begin work.
Questions
Q. Does MyFacilityTeam provide references?
A. References are not listed on our web site in order to respect client privacy, however are available upon request.
Questions
Q. What is the MyFacilityTeam service area?
A. MyFacilityTeam is based in Menlo Park and provides service to companies in the Bay Area, including San Francisco and San Jose.
Questions
Q. How often will I receive an invoice?
A. MyFacilityTeam send invoices every two weeks (26 x per year). Invoices include copies of time cards and any expense receipts.
Questions
Q. What does the client need to provide?
A. Generally, clients provide a work area with internet connected computer as well as site specific equipment, such as ladders.
Questions
Q. What are your hours of operation?
A. MyFacilityTeam office hours are Monday to Friday 8:30 am to 5:00 pm. MyFacilityTeam members can be scheduled Monday to Friday 7:00 am to 7:00 pm. After hours and weekends for projects, may be scheduled in advance.
Questions
Q. What if I have multiple locations?
A. MyFacilityBase provides service to multiple locations in the Bay Area.
Questions
Q. Do you handle Electrical, Plumbing and HVAC?
A. MyFacilityTeam Technicians provides first response minor electrical and plumbing repairs as well as initial HVAC troubleshooting. For major repairs or changes where a permit is required, MyFacilityTeam will coordinate the work with your existing vendors or provide a referral to a suitable contractor.
Questions
Q. What else can you tell about MyFacilityTeam?
A. The MyFacilityTeam.com site was developed to market the unique Facilities Management and Maintenance services provided by Modular Technology, a privately held company based in Menlo Park, CA. Modular Technology has provided Facility Management and Commercial Office Interior services since 1996.
Questions